How Stone Tile Is Revolutionizing the Showroom Experience

In today's fast-paced world, customer expectations are constantly changing, and businesses must adapt to stay ahead of the competition. Here’s how Stone Tile International is leveraging technology to meet evolving customer needs.
Daniel Sultan, Stone Tile International president (left) and Sylvia Benchimol, Stone Tile International founder

Since its inception, Stone Tile International has been at the forefront of product innovation. When Sylvia Benchimol founded the company in 1992, inspired by the cutting-edge designs emerging in Europe, her vision was to bring high-quality porcelain tile resembling cuts of granite, marble and other natural stone to the Canadian mass market.

“My mother was a pioneer in the industry, not only for being a woman but for the very fact that she saw something missing in the market and made it widely accessible,” says Daniel Sultan, Benchimol’s son and now Stone Tile’s president. “Tile was advertised merely for its durability at that time. We’re proud to have been a part of redefining the value of this product in Canada.”

Since his appointment as company president last spring, Sultan has committed to honouring the brand’s legacy of innovation. Stone Tile’s revolutionary new e-commerce site encapsulates the entire Stone Tile showroom experience, making it available at the tip of a finger. “Being second generation, I believe service is the future, and to bring unparalleled service to our customers, it’s important that technology be leveraged to meet their evolving needs.” 

Stone Tile International warehouse

A new way to shop

Tile flooring is understood to be one of those products you simply cannot buy online. The need to touch and compare options in person has made showrooms, up until now, the only viable way to shop the category. While some larger depots offer online shopping, this route often “comes at the cost of the showroom experience,” as Sultan puts it. He says change has been a long time coming.

Planned to launch in the spring of this year, Stone Tile’s e-commerce website is designed to bring the showroom experience to the masses. “Our goal is for this website to engage with consumers in the same way a sales representative would in an actual showroom,” says Sultan. “It will guide them through the ideation, browsing and selection process in a way that feels both efficient and organic.” 

Stone Tile International’s new e-commerce website

A Netflix-style menu design will make the landing page easy to navigate, and by-the-minute inventory updates will enable the website to prioritize the visibility of in-stock items so that customers aren’t met with a disappointing backorder prompt upon checkout. The new launch will also feature the option to order free samples online and track your order. Sultan also plans to augment the site with a “Shop the Look” tool that imagines what a product will look like in your home through digital renderings. 

An industry game-changer 

As the Canadian-based company enters an exciting new chapter, it aims to set a precedent within the industry. “It’s important to us that Stone Tile disproves the belief that you can’t sell flooring products online without sacrificing customer service,” says Sultan. But this technological shift serves as more than just a modernization for the brand—it’s also an opportunity to optimize the showroom experience altogether.

Nearly 70 per cent of Stone Tile’s clientele operate in the commercial industry, and the remainder come from mid- to high-end residential. While staying true to the brand’s reputation of attainable luxury, Sultan’s vision for the new website is one that centers on accessibility. The site will connect Stone Tile with demographics across Canada that don’t have brick-and-mortar locations nearby, and expand the reach of its catalogue beyond the physical showroom. Incentives and loyalty programs will coincide with the launch as well—a testament to Stone Tile’s origins rooted in service and community.

Stone Tile has come a long way from its humble beginnings in the back of founder Sylvia Benchimol’s car. Today, it’s a national company with locations across Canada and more than 160 employees. As it continues to cement its footprint as a top player in the industry, its values and innovative customer service continue to set it apart from the competition. 

For more information about Stone Tile International, click here

Stone Tile International
Stone Tile International