Canadian Business – How to Do Business Better Canadian Business – How to Do Business Better

  • People
  • Ideas
  • Design
  • Podcasts
  • Newsletter
Canadian Business – How to Do Business Better
  • People
  • Ideas
  • Design
  • About



People

Superette’s Mimi Lam on Staying Ahead of the Cannabis Market Saturation

The business owner dropped a lucrative career in finance to enter cannabis retail. Now her company is one of the most agile brands in the country
Mimi Lam in Beech Nursery InHouse
Mimi Lam at Beech Nursery InHouse in Toronto’s east end (photograph: May Truong)
By Isabel B. Slone
Feb 17, 2022

In high school, I watched a lot of Judge Judy and it made me want to become a hotshot criminal lawyer. Instead, I ended up going to Carleton University for international business because the program offered a two-semester exchange. I just wanted to travel and experience new things.

I started to gain confidence in university. I shaved the back of my head, and I got my first tattoo—a flower on my shoulder blade—in a trailer on the outskirts of Shanghai while on exchange. I also smoked cannabis for the first time, on a rooftop with some friends who taught me how to inhale. I didn’t really enjoy it at first—I only smoked as a social thing.

After I graduated, one of my professors connected me with Code Cubitt, who had just started Mistral Venture Partners, a seed-stage venture capital firm in Ottawa. I worked with entrepreneurs funding start-ups in the tech space. After eight months there, I secured a job in investment banking on Bay Street. At first it seemed like a dream—I was young and making a pretty nice salary—but I was working close to 100 hours a week and was beyond stressed.

Mimi Lam in a Superette robe (photograph: May Truong)

I started consuming cannabis again to help me sleep. It also helped with my mood and anxiety. It wasn’t about getting high; and that made me realize that if cannabis use became normalized, the industry could be huge. So I joined Tokyo Smoke, a high-end cannabis brand, in June 2017. I took a 50 per cent pay cut when I left investment banking—it was risky, but I had savings and was willing to dial back my spending in order to learn and be part of something new. Tokyo Smoke was a young company with a small team, and I basically raised my hand to do anything and everything. When cannabis retail was legalized the following year, I helped navigate the company rollout.

It’s where I met Drummond Munro. Our desks were beside each other, and we became really close friends. It was always in the back of our minds that we’d like to start a company together, and after Tokyo Smoke was sold to Canopy in 2018, it was time. We started Superette out of the belief that cannabis should be as fun to buy as it is to consume. The existing dispensaries felt too clinical and intimidating. I wanted to create familiar, delightful spaces. So we came up with an idea to style our shops like retro grocery stores and put cannabis products in fridges and deli cases.

We opened our first Superette store in Ottawa, and we went through the entire process—from securing a lease, hiring and training staff, merchandising products and setting up store operations—in less than two months. It was a non-stop sprint, and we were doing everything for the first time, so there was no playbook. We thought it would be fun to create branded merch, but days before we opened, regulators said that we couldn’t sell it alongside cannabis products. At first we tried to convince them that our branded mugs were ashtrays, but then we found a better solution: Our landlord had an empty space two doors down from the store, and overnight we created a pop-up for our other products. Thankfully, the regulations have changed since then—everyone loved our merch. It became the starting point for us creating Superette goods like kitschy grinders and even robes and slippers.

Because cannabis is a government-regulated industry, our growth has been largely dictated by the rollout of legalization. But now we have seven stores, including five in Toronto. We’ve grown from 35 employees to more than 100 in a year.

We’re already seeing oversaturation of the market in Ontario, and anyone who jumped on the bandwagon without a real strategy is in for a rude awakening—there is no reason to have four cannabis stores on a street corner. But it just further validates the need for Superette to keep innovating.

Isabel B. Slone
Isabel B. Slone
Isabel B. Slone is a Toronto-based journalist whose work has appeared in the New York Times, the Wall Street Journal, Financial Times and others.

More Like This

CB_FASHION-WINTER-1500×1500-1
CB Insider

“Once-in-a-Lifetime Opportunity”: Tricia Symmes of Aleafia Health on the Cannabis Care Industry

lori hatcher headshot
CB Insider

Meet Lori Hatcher of Truss Beverage Co., CB’s Newest Leader-In-Residence

An illustration of a smiling face
Ideas

‘It’s Easier to Sell a Dream Than Reality’: Inside Canada’s Cannabis Crash

CB_800x800_0004_TVC
Sponsored

“It’s Personal”: a Q&A with Tyler Robson, CEO of The Valens Company

Beena Goldenberg, Organigram
How I Made It

How I Built Canada’s Biggest Cannabis Company

CB-GT-Feature-v2
Sponsored

65 Years as Canada’s Place to Save 

A photo of Christian Landry
People

Why This Entrepreneur Launched a Boozy Barbecue Sauce Business During the Pandemic

Devon Scoble
People

Why These Women Have Given Up On ‘Having It All’

Ronan levy, Co-Founder and Executive Chairman, Field Trip
People

How Ronan Levy Made the Leap From Law to Mental Health Care

Alok Ahuja
How I Made It

How Hours Talking With Couriers Helped Me Build a Delivery App for Local Stores

St. Joseph Communications
Canadian BusinessChatelaineFASHIONHello! CanadaMaclean’sToday’s ParentToronto Life

© 2024 SJC
Privacy Policy | Terms of Use

  • EXPLORE
    • People
    • Ideas
    • Design
  • LEARN MORE
    • About CB
    • Do Not Share My Info
    • Accessibility
    • Newsletter