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Help

What can I do with a free Canadian Business Online account?

My new login information doesn't work

I think I registered — How do I know for sure?

Help — I signed into my portfolio but all I see is "UPDATE MY PROFILE PAGE"

How do I change my email address?

How do I subscribe to/unsubscribe from one or more e-newsletters?

I hate my password. Can I change it?

What if I forgot my password?

What is a watchlist and how is it different from the Power Portfolio?

How do I enable cookies to allow me access to my Power Portfolio?

How do I create a Power Portfolio account?

How do I look up a stock or fund quote?

I was unaware I was registered with MoneySense.ca

Help — I get a "500 Internal Server Error" message when I try to sign in

A note about spyware

What can I do with a free Canadian Business Online account?

Registering with Canadian Business Online grants you free access to our e-newsletter services, our Power Portfolio and enables you to participate in our Discussion Boards.

To track your stocks and funds in multiple portfolios with the customizable Power Portfolio investment tracker, create an account now.

To subscribe to our free e-newsletters sign up now.

To learn more about us, please visit our About us and My Canadian Business pages.

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My new login information doesn't work

If you have received an email with your email address and new password to be used on CanadianBusiness.com, but when you enter the sign-in information provided, it doesn't work, it could be for one of the following reasons:


Cookies are not enabled in your browser. For your sign-in information to be validated by the Power Portfolio, you must have cookies enabled in your browser. Please refer to How do I enable cookies to allow me access to my Power Portfolio? above.
You generated and received a new password using the "Forgot my password" link on the sign-in page, but are still trying to sign in using an old password.
You are not entering your email address and/or password exactly as indicated in your email notification. Please note that you cannot enter spaces before, in the middle of, or at the end of your email address or password, and that your password is case-sensitive, which means that all letters must be entered in the same case as shown in the email.

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I think I registered — How do I know for sure?

Once you have finished registering with us, we automatically send an email to the address you entered when registering. When the email arrives, click on the confirmation link contained within it. We'll then send you a second email that contains your new password. If you do not receive this email, check your email program's default spam diversion folders. If you still can't find it, try requesting another password on the Forgot my password page. But before doing so, you may need to adjust your email program's spam filters to accept emails from registration[at]canadianbusiness.com

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Help — I signed into my portfolio but all I see is "UPDATE MY PROFILE PAGE"

If you are registered with Canadian Business Online and you've signed in using our new sign-in module near the top-right corner of most CanadianBusiness.com pages, you will land on our Update My Profile page. Once there, copy this URL into your browser window and hit your "enter" or return key:http://www.canadianbusiness.com/portfolio/readandpass.jsp

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How do I change my email address?

Click on the My Profile text link found near the bottom left of most Canadian Business Online pages. When the page loads, enter your current email address and password into the appropriate fields.

When the UPDATE MY PROFILE page loads, find the "Update your email address" section and enter your new email address into the "Email:" and "Confirm Email:" fields. Scroll down the page until you see the "Update profile" button. Click it. Wait until the PROFILE UPDATED page loads. You have successfully updated your email address.(Your password remains unaffected unless you also changed your password while updating your email address.)

Please note that you must use your new email address whenever you wish to access the Power Portfolio investment tracking tool, change your e-newsletter subscription(s), change your password or access our forums. If you experience difficulties updating your email address, contact us at help@canadianbusiness.com.

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How do I subscribe to/unsubscribe from one or more e-Newsletters?

Sign up as a new user

To create your free Canadian Business Online account, click the "e-Newsletters" link found above the "Site Search" field near the top right of any CanadianBusiness.com page. When the page loads, fill in the information fields, check the boxes beside the e-newsletter(s)you wish to receive and click either the "Create account" or "Subscribe to e-newsletters" buttons. We will then send you an email to the address you specified to confirm your request and give you your password.

Add or remove e-newsletters If you are already a registered CanadianBusiness.com member and wish to start or stop receiving e-newsletters, click the My Profile link found near the bottom left of any CanadianBusiness.com page, enter your email address and password to retrieve your profile and select or deselect newsletter subscriptions from your profile, then save your changes by clicking on any of the "Update profile" buttons.

Permanently delete your CanadianBusiness.com account If you wish your account to be removed from our database, please send your email address to help@canadianbusiness.com and use the phrase "Please remove permanently from database" in the subject line. NOTE: Your e-newsletter subscription(s)will cease, your ability to post in our forums will end and any portfolios you created in our Power Portfolio investment tracker will be gone forever.

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I hate my password. Can I change it?

Yes you can. The password we send you when you register with us is alphanumeric for added security. It is case sensitive and must be entered EXACTLY as shown.

If you find it difficult to remember or to transcribe your password, consider copying and pasting it into a text file. Whenever you need to sign in, open your text file and copy your password from the text file into the appropriate box.(Just make sure you don't copy any additional spaces.)

If security matters less to you than convenience, change your password to one of your choosing. Sign into the My Profile page using the link at the bottom of any CanadianBusiness.com page. Replace the existing password in the "Password" and "Re-type Password" boxes with your preferred new password. Click the "Update profile" button to save the change.

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What if I forgot my password?

If you have forgotten or did not receive a new password, request a new one at the Forgot my password page.

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What is a watchlist and how is it different from the Power Portfolio?

Think of a watchlist as a "portfolio lite". A watchlist is ideal if you only want to track the share or unit price of a security(nominal or percentage)and don't need more information than that. The watchlist is quick and easy to set up and to change — you don't need to register or to sign in to see it. To see the watchlist, visit our markets channel and scroll down the page. It appears near the right-hand side.

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How do I enable cookies to allow me access to my Power Portfolio?

Please follow these instructions("x" signifies "or higher"): Microsoft Internet Explorer 6.x

  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • To enable:
    • Adjust the Privacy settings slider to "Low"
    • Scroll down to the "Cookies" section.
    • Click the "Edit" button
    • Add "http://www.canadianbusiness.com", "http://members.canadianbusiness.com" and "http://canadianbusinessb.stockgroup.com" to your "Always Allow" area.
  • Click "OK".
Microsoft Internet Explorer 5.x
  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Click "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • To enable:
    • Set "Allow cookies that are stored on your computer" to "Enable".
    • Set "Allow per-session cookies" to "Enable".
  • Click "OK".
Mozilla Firefox 1.x
  • Cookies are enabled by default. To check if your cookies are enabled(or have been disabled):
  • Select "Options" from the Tools menu. The "Options" window will appear.
  • Click on the "Privacy" tab near the top left of the "Options" window.
  • Click "Cookies" text link.
  • If the box next to "Allow sites to set cookies" is checked, your cookies are enabled.
  • To enable:
    • Click within the frame of the box next to "Allow sites to set cookies" and a check mark should appear within the box.
    • Scroll down to the "Cookies" section.
  • Click the "OK" button near the bottom right of the window.
Safari 1.2x
  • Select "Preferences" from under the "Safari" menu. The "Preferences" window will appear.
  • Click on the "Security" tab near the top right of the "Preferences" window.
  • To enable:
    • Under "Accept Cookies" select either "Always" or "Only from sites you navigate to".
  • Close window.
Netscape Navigator 7.x
  • Select "Preferences" from the Edit menu.
  • Find the "Cookies" section in the "Privacy and Security" category.
  • To enable:
    • Select "Accept all cookies"(or "Enable all cookies").
  • Click "OK".

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How do I create a Power Portfolio account?

To start using the Canadian Business Online Power Portfolio, click My Portfolio from the top right area of any CanadianBusiness.com page. You can either sign in if you already have an account, or choose the First time user option to create a new account.

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How do I look up a stock or fund quote?

To look up a stock: The CanadianBusiness.com stock quote query engine and Power Portfolio are defaulted to Canadian securities. To generate a stock quote for a Canadian security, enter the trading symbol(example: NT for Nortel), ensure "Canada" is selected from the drop-down menu, and click "Go". We observe the standard symbol conventions used by the TSX. Some common examples:
  • FFH.SV
  • SHN.UN
  • AKT.NV.A
  • BBD.SV.B
  • IPI.MV.A
  • EPE.PR.A
  • ACE.RV
  • RNG.WT
  • SU.U

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I was unaware I was registered with Canadian Business Online

If you don't recall ever creating an account, it is most likely because we created an account for you after you


registered for a Canadian Business Online contest
subscribed to Canadian Business magazine
attended a trade show or event where Canadian Business was host or an exhibitor
registered with another Rogers Media Web site

Please note that Canadian Business Online will not create an account without your consent. In the situations just described, you actively indicated your consent to an account being created for you, most likely by checking a box on a registration or subscription form. If you are registered with another Web site owned by Rogers Media, you will also have a Canadian Business Online account.

It is also possible that you switched ISPs and inherited a defunct email address whose previous owner had registered with MoneySense.ca. You may then find yourself receiving e-newsletters from us that you never personally requested. If you feel this is what may have happened to you, follow these steps How do I subscribe to/unsubscribe from one or more e-newsletters?

If you wish your account to be deleted(which will include all newsletter subscriptions, all portfolios and access to posting in the forums), please send your email address to help@canadianbusiness.com and use the phrase "Please remove permanently from database" in the subject line.

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Help — I get a "500 Internal Server Error" message when I try to sign in

Some registered members of the Canadian Business Online community may get a page saying "500 Internal Server Error" and "java.lang.NullPointerException" followed by some lines of code when they try to sign in. This is a bug that an upcoming database upgrade will address.

In the meantime, if this happens to you, send us an email at help@canadianbusiness.com and use the phrase "500 Internal Server Error" in the subject line and we'll fix it for you.

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A note about spyware

Canadian Business Online does not use spyware.

Spyware is a hidden software application capable of collecting and reporting information about your Internet browsing habits to advertisers. Spyware is usually installed on your computer without your knowledge, often while you download free software from the Web or use Internet file sharing programs. The data it collects can then be used to send targeted ads, often in the form of intrusive pop-up windows, to your Web browser as you surf.

Many kinds of software and tools are available to help protect your PC against spyware. Your Internet Service Provider may be able to help identify a preferred anti-spyware application.

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